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FAQs

Frequently Asked Questions

Anumang tanong mo, may sagot and a smile kami para sa inyo! Hanapin lamang ang topic o concern sa mga tabs below:

  • Cherry Prepaid SIM Basics
  • Call & Text Basics
  • Paano ko mache-check ang load balance ko?
  • Ano ba ang rates & offers ng Cherry Prepaid?
  • Pwede bang buhay pa rin ang SIM ko kahit wala itong load? (Hint: PWEDE! Mag load lang ng aming Cherry Prepaid CM365 special offer!)
  • Wala dito ang hanap mong sagot?
Cherry Prepaid SIM Basics
  • What is FREE 2.1GB internet for 6 months and how to get it?

    When you buy a Cherry Prepaid 3G or 4G LTE SIM, you will get a FREE 100MB internet (valid for 3 days) per month for 6 months. To get additional FREE 250MB (valid for 7 days), just load up to P50 per month for 6 months. That’s a total of 2.1GB of internet for 6 months, KaCher!

  • Saan ko mahahanap ang full details ng warranty policies?

    Please click here.

  • Parang may problema ata yung Cherry Mobile handset ko. What do I do?

    Don’t panic! Try niyo po munang tumawag sa hotline namin na 909-4-909. Baka makuha natin sa basic trouble shooting over the phone.

    PAALALA!

    Ang pag tawag sa HOTLINE ay may charge na Piso or P1.00 per call using Cherry Prepaid SIM pero kahit gano kahabang usapan, piso padin yan!

  • Pwede ko bang gamitin ang Cherry Prepaid SIM ko while roaming?

    Hindi po. Roaming is not available at this time. πŸ™

  • Maari ko bang gamitin ang Cherry Prepaid SIM ko habang nasa abroad ako?

    Hindi pa po, pero we are working very hard para magamit niyo po ang Cherry Prepaid ninyo sa ibang bansa. In the meantime, habang nasa Pilipinas you can still use your Cherry Prepaid SIM para pang outgoing and incoming call, text, and data.

  • How long is the Cherry Prepaid SIM valid?

    Okay ganito yan. Para manatiling valid ang Cherry Prepaid SIM natin, dapat siguraduhing laging may load, okay?

    1. Kapag bagong bili ang SIM, meron itong REGULAR VALIDITY PERIOD of 60 days, kung saan ay maari tayong maka-receive ng call or text, kahit ubos na ang load.
    2. Kapag lumampas na tayo sa REGULAR VALIDITY PERIOD at hindi pa tayo nakakapag-reload, the SIM will enter a LIMITED VALIDITY PERIOD of another 60 days. Ibig sabihin, buhay pa rin ang SIM natin, pero hindi muna tayo pwedeng mag-call, text or internet; hindi rin tayo makaka-receive ng calls and texts.
    3. Kapag hindi pa rin tayo naka-reload within the LIMITED VALIDITY PERIOD of 60 days, dedz na ang SIM natin πŸ™
  • May preloaded value ba ang Cherry Prepaid SIM ko?

    Aba oo naman! Bawat Cherry Prepaid SIM ay may libreng

    50 SMS to all networks for 2 days
    FREE Facebook valid for 2 days

    May Bonus LoadTM ka pa na P10 per month, for the first 3 months. Lavet!

  • Paano maa-activate ang Cherry Prepaid SIM ko?

    Chimple lang! para ma-activate ang iyong Cherry Prepaid SIM gawin ang alin sa mga sumusunod:

    1. Mag Balance Inquiry via SMS
    2. Mag text or tumawag to any mobile number
  • What is a Cherry Prepaid SIM?

    Your Cherry Prepaid SIM is equipped as follows:

    • Prepaid 2G/3G GSM Call, Text and Data Services
    • 2-in-1 Regular & Micro SIM
    • Store up to 250 phone numbers and 40 SMS
    • Valid for 120 days upon first use if NOT loaded
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